For Australian NDIS support workers

Run your support work without the admin headache

Shift notes, NDIS invoicing, incident reports and tax — handled in one simple app. Spend minutes on paperwork, not hours.

Start 30-day free trial → See how it works

No credit card required · Cancel anytime

app.supportalapp.com

▦ Dashboard

▤ Calendar

⎘ Invoices

☻ Clients

✎ Notes

▣ Tax (EOFY)

This week

18.5h

Unbilled

$1,240

Notes

JM Jordan M. — Invoice #0042

Sent

PK Priya K. — Invoice #0041

Paid

DL Dan L. — Invoice #0043

Draft

Features

Everything you need to run the business

One tidy app instead of a spreadsheet, a notes folder and a shoebox of receipts.

✎

Smart shift notes

Professional progress notes in seconds, with prompts and reusable phrases you build over time.

⎘

NDIS invoicing

Shifts become correctly-priced invoices automatically — the right support items and rates, every time.

✉

One-click sending

Email invoices and incident reports with the PDF attached, directly from Supportal.

⚠

Incident reports

Capture incidents properly and produce a clean, compliant report when it's needed.

▤

Calendar & Google sync

Plan your week and keep it in lock-step with your Google Calendar, both ways.

⛟

KM & expense tracking

Record work travel and expenses so every claimable dollar is captured.

▣

EOFY tax summary

A clear end-of-financial-year breakdown, ready to send to your accountant.

☻

Clients & agreements

Client profiles, service agreements, rates and NDIS details kept together.

🔒

Private by design

Your records are encrypted and isolated to you with row-level security. Yours alone.

Get paid faster

From shift to invoice in two taps

Supportal reads your logged shifts and builds an NDIS-priced invoice for you — then sends it.

✓ Correct support-item codes and current rates
✓ Weekly, fortnightly or custom billing per client
✓ One click to email the PDF to the client

🗓 Mon — Community access · 2h

$135.40

🗓 Wed — Personal care · 1.5h

$101.55

🚗 Travel · 22 km

$21.34

Invoice total

$258.29

✉ Send invoice

Stay compliant

Notes & incidents, done right

Keep clear, consistent records that hold up — without staring at a blank page.

✓ Guided prompts for what to include
✓ Reusable phrases tuned to your clients
✓ Incident reports you can send in seconds

✎ Progress note — Jordan M.

Supported Jordan to attend a community art class. Engaged well with the group and completed the session independently…

community accessgoal: confidencepositive

How it works

Set up in minutes

Create your account

Start a 30-day free trial — no credit card. Add your business details once.

Log your work

Record shifts, notes, travel and incidents as you go, from phone or laptop.

Invoice & report

Generate and send NDIS invoices and reports, and keep audit-ready records.

No app store needed

Install it like an app on your phone

Add Supportal to your home screen and it runs full-screen like a native app — fast, and ready even when you're offline between visits.

✓ Installs in seconds, straight from your browser
✓ One tap from your home screen
✓ iPhone, Android, tablet & desktop

Start free trial →

9:41

Supportal

⊕ Add to Home Screen

Pricing

One simple plan

Everything included. No tiers, no add-ons.

Questions, answered

How much does Supportal cost?

Free for your first 30 days (no credit card). After that it's $30/month — completely tax deductible, and you can cancel anytime.

How do independent NDIS support workers invoice clients?

Log your shifts and Supportal builds an NDIS-priced invoice for you — the correct support-item codes and current rates — then emails the PDF to the client in one tap.

Do I need a credit card to try it?

No. You get full access for 30 days with no card required. We'll only ask for payment details if you decide to continue.

Is Supportal only for sole traders?

It's built specifically for independent, sole-trader support workers — the people doing their own notes, invoicing and tax. That focus is what keeps it simple.

Are the NDIS rates kept up to date?

Supportal is aligned to the NDIS price guide so your invoices use the right support items and rates. You stay in control and can adjust any line.

Is my data safe and private?

Yes. Your data is encrypted and isolated to your account with row-level security, hosted in Australia, and automatically backed up.

Does it work on my phone?

Yes — Supportal runs in any modern browser on phone, tablet and desktop, and installs like an app for quick access.

Can I cancel anytime?

Absolutely. There's no lock-in contract. Cancel whenever you like and you keep access until the end of your billing period.